Disabled apps & organizations

Understand why your OneSignal app or organization may be disabled, what functionality is affected, and how to restore access or prevent future disablements.

Overview

A OneSignal App or Organization may be disabled to protect platform stability, enforce billing and compliance requirements, or prevent unintended messaging behavior.

This guide explains:

• How Apps and Organizations become disabled
• What happens when an App or Organization is disabled
• How to re-enable an App or Organization

Before continuing, review:

• Apps, Organizations, & Accounts to understand how ownership and billing are structured.
• Team members to understand how to manage team access.

An App holds user and messaging data for a single project, across multiple platforms (web, iOS, Android, email, etc.). An Organization is a container for managing multiple apps, billing, and team permissions.

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How Apps and Organizations become disabled

An App may be disabled:

• Manually by an App Admin in the dashboard Settings > Manage App > Disable App buttons
• Automatically due to:
  • API rate limits
  • Violations of the Acceptable Use Policy

Organization may be disabled due to:

• Overdue invoices on a paid plan. See Billing FAQ for more details.
• Violations of the Acceptable Use Policy

When an Organization is disabled, all Apps within the Organization are disabled, and billing or compliance issues must be resolved first.

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What happens when an App or Organization is disabled

When an App is disabled:

• ❌ New messages cannot be sent.
• ❌ In-app messages are paused.
• ❌ Scheduled messages waiting to send are cancelled.
• ❌ Journeys get Stopped and Archived.
• ❌ Data cannot be deleted or exported.
• ✅ Existing data remains intact within normal retention periods.
• ✅ SDK initialization will continue to collect new and update existing user data.
• ✅ You will continue to be billed for the App if within an enabled Organization using a paid plan.

You will continue to be billed for the App if within an enabled Organization using a paid plan. To stop billing:

• Delete the app, or
• Move it to a Free Organization

Contact [e-mail] for assistance.

When an Organization is disabled:

• ❌ All apps in the organization are disabled
• ❌ Messaging, exports, and deletions are blocked
• ❌ Apps cannot be removed or transferred

Organization-level disablement is more restrictive than App-level disablement.

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How to re-enable an App or Organization

You must be an App Admin to re-enable an App and an Org Admin to re-enable an App or Organization. See Team members for details.

App re-enablement:

• If you manually disabled the App, go back to Settings > Manage App > Disable App buttons and click Re-enable.
• If the App was disabled due to rate limits, you can re-enable it within the dashboard following the warning prompt.
• If the App was disabled for any other reason, contact [e-mail] for assistance.

Organization re-enablement:

• If the Organization was disabled due to an overdue invoice, pay the invoice and the Organization will be re-enabled.
• If the Organization was disabled for any other reason, contact [e-mail] for assistance.

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FAQ & support

Does disabling an app stop billing?

No. Disabled apps still count toward MAU billing.

Does disabling an app stop new users?

No. You must remove the OneSignal SDK to prevent new subscriptions.

Can I re-enable a disabled app?

Yes in some cases. App Admins can re-enable disabled apps from the dashboard.

How do I know why something was disabled?

Check dashboard warnings, recent send activity, and billing status. If unsure, contact support with your App ID.

Need help?

Contact [e-mail] with the OneSignal App ID (found in Settings > Keys & IDs) and our team will assist you as soon as possible.

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Next steps:

• Learn how to Manage team members
• Review Apps, Organizations, & Accounts
• Review Keys & IDs
• Review Billing FAQ