SMS message reports

View SMS delivery and message statistics in OneSignal.

When clicking an SMS report, you will see the high-level stats like how the message was created, when it started sending, how long it took to fully send and any throttling limits set.

Find SMS Message Delivery Stats within Messages > SMS.

Image showing SMS delivery stat cards

Delivery Status

Delivery Status	Description
Delivered	OneSignal has completed sending the message.
Queued	Messages are queued up in OneSignal and will be sent shortly.
Sending	Messages are currently sending.
Scheduled	Messages are scheduled to be delivered at the time based on Intelligent Delivery or Timezone option. They should be finished sending within 24 hours.
Canceled	You or a team member with access to your app has cancelled the delivery of this message.
No Recipients	Recipients are no longer subscribed or no longer fit in the Segment when it was originally scheduled.
Failed	The message failed to send.

Messages sent from the OneSignal API or Automated Messages are only saved for about 30 days. You can export message data for your records through our API or Dashboard. See Exporting Data for more details.

High-level Stats

Statistic	Description
Twilio Sent	Twilio has confirmed they have accepted the request and sent the message.
Twilio Delivered	Twilio has received confirmation of message delivery from the carrier.
Twilio Delivery Failed	Message could not be delivered by Twilio. This can happen for a number of reasons. For Twilio trial accounts, recipient phone numbers need to be registered on Twilio before they can receive SMS.

OneSignal Delivery Statistics

Statistic	Description
Audience	The number of phone numbers targeted to be sent the message.
└ Sent	The number of phone numbers that the message was attempted to send to.
Delivered	Twilio has confirmed delivery of the message.
└ SMS	Twilio has confirmed delivery of the SMS/MMS.
└ RCS	Twilio has confirmed delivery of the RCS.
Failed	Failed messages are typically caused by your Twilio settings being incorrect or some other backend error occurred.
Supressed	Messages not sent to the recipient because they opted out of receiving messages from the sender.
Rejected	Messages not delivered by the carrier due to number blockage, velocity blockage, or the recipient is on a block list.

Audience Activity

Audience Activity displays a list of subscriptions that were sent, delivered, or failed to receive an SMS. See Retargeting Messages for more details.

Audience activity is available for 30 days from the time the message is displayed.

Message Settings

The Message Settings is a visual of all data sent within the message including which segment or filters used to target and total number of recipients (number of users targeted).

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